Because
Wildlife of the World books are interactive with very high resolution images, some eReader devices and apps struggle to display them as well as we would like them to.
If you're not happy with the performance of your
Wildlife of the World ebook try the advice below, and if none of that helps, please get in touch using the contact information at the end of this section.
I Can't Read the Text
We don't usually recommend devices with a screen that measures less than 8 inches from corner to corner for
Wildlife of the World ebooks, because you'll probably have to keep zooming in and out and not all devices allow this.
If the screen is 8 inches or more but the text (and images?) look fuzzy, your device might be struggling to load the high resolution files. If you wait you might find it's just being a bit slow, and it should clear if you zoom in, but if you feel the display is not acceptable please get in touch with us using the links below and we will try to find a solution.
The Sound Recordings Don't Play
Unfortunately the following devices and apps don't support embedded sound: Kindle for Apple/IOS, Google Play Books, Kindle for Windows, and the following apps aren't suitable for viewing
Wildlife of the World ebooks at all: Aquile Reader, Cover, Eboox, Moon Reader, AIreader. In these cases I'm afraid the only option is to find another way of playing our ebooks, there are lots of alternatives listed above.
If you're using Apple Books, Calibre, Lea Reader, Kindle for Android or Pocketbook Reader then the sound files should play correctly. Check the sound on your device is working by playing some music or video and if
Wildlife of the World is the only one that doesn't play, get in touch with us using the links below.
Interactive Features Don't Work
Unfortunately Kindle for Windows doesn't support interactive features and the following apps aren't suitable for viewing
Wildlife of the World ebooks at all: Aquile Reader, Cover, Eboox, Moon Reader, AIreader. In these cases the only option is to find another way of playing our ebooks, there are lots of alternatives listed above.
If you're using Apple Books, Kindle for Apple/IOS, Google Play Books, Calibre, Lea Reader, Kindle for Android or Pocketbook Reader then all interactive features (except possibly sound, see above) should work correctly. Check your Internet is working and if
Wildlife of the World interactive links are the only ones that don't work, get in touch with us using the links below.
The Ebook Doesn't Load At All
The following devices aren't suitable for viewing
Wildlife of the World ebooks: Black and White eReaders (such as Kindles) and devices with a screen below 8 inches that can't zoom. Also, the following eReader apps can't display
Wildlife of the World ebooks correctly: Aquile Reader, Cover, Eboox, Moon Reader, AIreader. If you're using any of these I'm afraid the only solution is to find another way of playing our ebooks from the following list:
Apple Books, Kindle for Apple/IOS, Google Play Books, Calibre, Kindle for Windows, Lea Reader, Kindle for Android or Pocketbook Reader should all load and display
Wildlife of the World ebooks correctly. If you find they don't, please get in touch using the links below.
I Have Another Problem
If your problem isn't listed above, or it is but none of our advice helps, then please get in touch by sending an email to
info@naturalplanetbooks.com or using our
contact form... and we'll do our best to get to the bottom of it.